Shipping Policy
SHIPMENT PROCESSING TIME
All orders are shipped the same day or next business day after they're purchased depending on customer shipping choice.
Shipping Rates & Delivery Times
Service | Delivery Time | Cost |
Same-Day Priority | 2-3 Business Days | $14.75 |
Next Business Day Priority | 3-4 Business Days | $11.99 |
Standard | 3-5 Business Days | $9.99 |
International | 3-6 Weeks | $19.99 |
SHIPMENT CONFIRMATION AND ORDER TRACKING
You will receive an email with a tracking number within 12-24 hours depending on your shipping selection.
CUSTOMS, DUTIES, AND TAXES
HEM-Ninja™ is not liable for any customs, tariffs or tax charges applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.
DAMAGES
HEM-Ninja™ is not liable for any products lost or damaged during shipping. If didn't receive your order, or it arrived damaged, please contact our support team directly to file a claim. Please photograph damaged packaging for records.
INTERNATIONAL SHIPPING
All International shipping at a rate mentioned above. We can not guarantee arrival time.
RETURN POLICY
For all returns please email support at sales@hem-ninja.com