Shipping Policy

SHIPMENT PROCESSING TIME

All orders are shipped the same day or next business day after they're purchased depending on customer shipping choice. 

Shipping Rates & Delivery Times

  Service   Delivery Time   Cost
  Same-Day Priority   2-3 Business Days   $14.75
  Next Business Day Priority   3-4 Business Days   $11.99
  Standard    3-5 Business Days   $9.99
  International    3-6 Weeks    $19.99

SHIPMENT CONFIRMATION AND ORDER TRACKING

You will receive an email with a tracking number within 12-24 hours depending on your shipping selection. 

CUSTOMS, DUTIES, AND TAXES

HEM-Ninja™ is not liable for any customs, tariffs or tax charges applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer.

DAMAGES

HEM-Ninja™  is not liable for any products lost or damaged during shipping. If didn't receive your order, or it arrived damaged, please contact our support team directly to file a claim. Please photograph damaged packaging for records.

INTERNATIONAL SHIPPING

All International shipping at a rate mentioned above. We can not guarantee arrival time. 

RETURN POLICY

For all returns please email support at sales@hem-ninja.com